Refund policy

Refund & Return Policy

We stand behind the quality of The Rich Beard products. If something isn’t right, we’re here to help.

Return Timeframe

You have 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return:

  • Items must be unused, in their original packaging, and in the same condition as received.

  • You must provide a valid order number.

How to Start a Return

To begin the return process, please email us at Chad@therichbeard.com.
Return packages must be shipped to:

The Rich Beard
120 Newport Center Dr #7020
Newport Beach, CA 92660

Once your return is approved, we’ll send you a prepaid shipping label along with instructions on how to return your package.

Note: Items returned without prior approval will not be accepted.

Restocking Fee

All approved returns are subject to a 10% restocking fee, which will be deducted from your refund total.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately at Chad@therichbeard.com. We’ll make it right.

Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

Exchanges

If you’d like a different product, the fastest way is to return your original item. Once your return is accepted, place a new order for the item you want.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the refund status.
If approved, a refund (minus the 10% restocking fee) will be issued to your original payment method within 10 business days.

Please note:
It may take additional time for your bank or credit card provider to process and post the refund.

If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at Chad@therichbeard.com.

Important Disclaimer

Please review all ingredient lists before use. The Rich Beard is not liable for any adverse skin, scalp, or beard reactions. Use at your own risk.